Chen HAO, PhD
SERVICE DESIGNER, RESEARCHER & EDUCATOR
SELECTED PROJECTS
PROJECT IMAGE
Defining Good Service Beyond the Numbers
SERVICE STRATEGY · SERVICE QUALITY · ORGANISATIONAL CHANGE
PROJECT IMAGE
Beyond the Submission
END-TO-END SERVICE DESIGN · SERVICE BLUEPRINTING · INNOVATION FACILITATION
Rethinking the Digital Gateway
SERVICE STRATEGY · DIGITAL EXPERIENCE · STAKEHOLDER ALIGNMENT
The Culture Behind the Flush
CROSS-CULTURAL RESEARCH · PRODUCT INNOVATION · USER INSIGHT
PROJECT IMAGE
Making Energy Visible
CO-DESIGN · BEHAVIOURAL CHANGE · RESEARCH-LED INNOVATION